Cancellation & Refund Policy

1. Subscription Cancellation

You may cancel your Finmagine premium subscription at any time through:

• Your account dashboard on finmagine.com
• Contacting our support team
• Through your payment provider (RazorPay)

Cancellation will take effect at the end of your current billing period. You will continue to have access to premium features until the end of your paid period.

2. Refund Policy

2.1 3-Day Money-Back Guarantee

We offer a 3-day money-back guarantee for all new premium subscriptions:

• Full refund available within 3 days of initial subscription
• Applies to first-time subscribers only
• Refund will be processed to your original payment method
• Processing time: 3-7 business days
• Annual refund limit: Maximum ₹50,000 in refunds per user per calendar year

2.2 Refund Eligibility

Refunds may be considered in the following circumstances:

• Technical issues preventing access to premium content
• Duplicate charges or billing errors
• Service disruptions lasting more than 48 hours

2.3 Non-Refundable Scenarios

Refunds will not be provided for:

• Partial subscription periods after the 3-day guarantee
• Change of mind after the guarantee period
• Violation of terms of service resulting in account suspension
• Promotional pricing or discounted subscriptions (beyond 3-day guarantee)
• Requests that would exceed the annual refund limit of ₹50,000

3. Refund Process

To request a refund:

1. Submit a refund request through our online form
2. Include your account email and reason for refund
3. Our team will review your request within 2 business days
4. Approved refunds are processed within 3-7 business days

4. Billing Disputes

If you notice any billing discrepancies:

• Contact us immediately at the details below
• Provide transaction details and account information
• We will investigate and resolve within 5 business days

5. Automatic Renewal

Premium subscriptions automatically renew unless cancelled before the renewal date. You will receive email notifications:

• 7 days before renewal
• 24 hours before renewal
• Confirmation after successful renewal

6. Contact Information

For cancellations, refunds, or billing inquiries:

• Email: contact@finmagine.com
• Online Form: Request Refund
• Response Time: Within 24 hours during business days

7. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our service after changes constitutes acceptance of the new policy.